Why only 3 stars?

A group of 20 of us have just returned from The Balmoral after a 5 day break, what a great time we had from our welcoming cream tea to the lovely rooms (especially the premium ones ) to the fabulous food cooked to perfection. We enjoyed a Christmas dinner one night a truly “gut busting” meal.
The staff were always happy and helpful, all in all a smashing time.
Will soon be booking next years stay…..