On arrival we were told that our room had been upgraded which has never happened to us before so that was an added bonus to a lovely stay at the hotel. We booked for the 5 course evening meal, this was so tasty and the service was outstanding. A bottle of wine was reasonably priced. Breakfast again was outstanding and nothing is too much trouble for the staff. We thoroughly enjoyed our time at the Balmoral and won’t hesitate to book again.