Stayed at the Balmoral for a girls long weekend and had the best time. The staff were attentive, warm and friendly. The rooms were comfortable. One of our party had to have their room changed and it was done without a problem. The cream tea was delightful after a busy day shopping and the 5 course dinner was delicious. Great choices and also great vegetarian options, which was much appreciated by the veggies among us and a Christmas lunch before we departed on the Sunday was a treat before our journey home. Entertainment on the Friday night was a singer called Steve Parr, who was hilarious and really entertained everyone with his stories in between the songs which sounded amazing. A really enjoyable weekend.