See answers to the questions we get asked most frequently.
If you have a question we have not mentioned don’t hesitate to call us on 01803 293 381 or send us an email.
Do you take children?
We take children over 5 years old, please be advised that we are an adult orientated hotel but are happy to take well behaved children. Please ensure they are kept seated when dining in the restaurant.
I’ve left something behind at the Hotel.
If you leave something behind after checking out, we can post it back to you. There is a flat rate charge of £10 to post back your goods weighing less than 2kg. Alternatively we will keep your possessions for 1 month before disposing of them. You can always pick anything up left with us, but please arrange a day to collect.
What time is the Restaurant open?
Our restaurant is open for breakfast from 8:30am to 9:30am and for dinner 6:45pm to 8:oopm.
How many rooms do you have?
We have 25 bedrooms in total, and we are able to accommodate a maximum of 56 people in a mixture of double, twin and family rooms..
What time is check-in & check out?
You can check into the hotel From 2pm and the lasted checkout is up until 10:30am -Have you arrived with us early? - for some extra beach or shopping time you can park your car in the car park from 11:30am on the day of arrival We ask that this is the earliest you park up so that other guests have sufficient time to depart from us..
Is there free parking?
Yes, We have our own free private car park on the hotel grounds which is usually sufficient to accommodate every guest staying with us even when we are full. We can also designate a parking space close to the entrance should you have difficulty walking however all our parking spaces are within 15 meters to the door. In the unlikely event that our car park is full - parking is permitted down the centre or directly outside the hotel which is again free charge..
Do the rooms have hair dryers?
Yes all bedrooms of the hotel are equipped with travel hair dryers?.
Are non residents welcome ?
Of course, our bar is open all day and is great for a refreshment in the garden after a day on Torquay s Meadfoot beach. We also serve light snacks from 1pm to 4:30pm. Please notify us in advance if you wish to book a table in our restaurant for dinner, the cost is £20 per head for our five course meal..
How long does it take to walk into town?
Its approximately 10- 15 minute walk to the town centre from the hotel. ( 0.6 mile ).
Do you take dogs?
We would be able to accommodate guests with guide dogs however please advise us by telephone when placing a reservation on 01803 293 381. We don't usually take dogs unless the whole hotel is booked out by a single group or party, but this is at our discretion.
Can you cater for specific dietary requirements?
Of course, all we require is notification when you make your reservation with us. Our experienced chef can cater for every aspect of any dietary requirement you have. Please notify our waiting staff in the restaurant on your first night of you stay so your table number can be noted and relayed to our team in the kitchen..
Is there free wifi ?
Yes, Its free of charge and is available in most rooms however its fastest speeds are in the lounge and bar area. You can also receive wifi on the outside terrace..
Is there a lift in the hotel?
We do not have a lift in the hotel however the hotel is situated only on two floors..
Do you have a ground floor room?
Yes, we have one ground floor room it is one of the larger rooms with a kingsize bed. We have newly installed a double walk in shower, to make access easier should you have any mobility difficulties..
How far is it to the Beach?
Meadfoot Beach is literally on our doorstep. A few minutes and you can be on the beach. There is also a small cafe and seating. Torquay seafront beach is located a little out of the town centre is approximately 25 minute walk..